(Note: there is a space in between “printui.exe” and “/s”)ĩ.) Look for HP Printer driver. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'Ħ.) Open up the run command with the "Windows key + R" key combo.ħ.) Type printui.exe /s and click Ok. Unplug any USB cable, if any, before doing this.ġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer.
Let's try to do a root uninstall and reinstall of the software:
to the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers. Business PCs, Workstations and Point of Sale Systems. Printer Wireless, Networking & Internet. DesignJet, Large Format Printers & Digital Press. Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions. It may recommend some manual action for eg: if the software or driver is outdated etc. Like Printer spooler reset, Driver check, Device status, Printer queue, Port etc. In most cases this tool will check and rectify all issues. Now the tool will start the automatic diagnostics. Select the appropriate button, here i am selecting “ Fix Printing“. 
In the “ Finding and Fixing Problems” screen, two buttons, “Fix printing” and “ Fix Scanning” will be displayed. Select connection type USB or Network or Wireless -HP Print and Scan Doctor You have to select the connection method you are using to connect the printer/scanner to computer. Double check your connection (cable) or connect to a different USB port in your computer and click “ Connect“. In some cases the automatic product search method may fail to find and connect to the printer/scanner. 
It will list all HP devices connected to the PC, Select the printer you want to diagnose and click Next. Now it will search for connected HP printers and scanners. Run HP Print and Scan Doctor as administrator. Make sure your printer/scanner is properly connected to your computer, verify the cable. Download HP Print and Scan Doctor for Windows ( Click here for direct download from HP). Continue with Google How do I download HP print and scan doctor?
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